Terms of Service

Effective date: July 25, 2026

Contact: founder@withmarlowe.app

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Acceptance

By installing, activating, or using Marlowe, you agree to these terms. If you do not agree, do not use the application.

What Marlowe does

Marlowe is a personal assistant that reads your email to infer tasks and helps you manage them. It runs as a desktop application for macOS and as a companion app for iPhone.

The Mac application connects to your Gmail or Outlook account, reads your mail, and identifies work that needs doing. It uses the Anthropic API for classification, the OpenAI API to make your archive searchable, and ElevenLabs for spoken reminders. Your task data is stored on your device and synced to Marlowe's servers so that your other devices can read it.

The iPhone app displays and edits that task list. It does not access your email.

Marlowe is under active development. Features may change or be removed, and behaviour may change between releases. This does not affect your right to cancel or to request a refund as described below.

Subscription and payment

Marlowe is a paid subscription service, billed monthly at the current listed price. By activating a licence you authorise recurring monthly charges to your payment method until you cancel. Subscriptions are purchased and managed outside the iPhone app.

Free trial. New subscribers receive a free trial period as indicated at checkout. Your payment method will be charged automatically at the end of the trial unless you cancel before the trial period ends.

Cancellation. You may cancel at any time from the Manage Subscription option in the Mac application, or by contacting founder@withmarlowe.app. Cancellation takes effect at the end of the current billing period, and you retain access until that date.

Refunds. If you experience a technical issue that prevents Marlowe from functioning and we are unable to resolve it within a reasonable time, contact founder@withmarlowe.app to request a refund. Refunds are evaluated case by case. We do not offer refunds solely because a feature did not meet your expectations, or because you chose not to use the app during a billing period.

Price changes. We may change the subscription price with at least 30 days notice. Continued use after the effective date of a price change constitutes acceptance of the new price.

Licence and activation

Marlowe is licensed, not sold. Your subscription grants you a personal, non-transferable licence to use Marlowe on a limited number of devices, as indicated at activation. Your Mac and your iPhone each count as a device. You may not:

• Share your licence key with others
• Use a single licence across more devices than permitted
• Resell, sublicense, or redistribute Marlowe or your licence key

Marlowe may deactivate a licence found to be in violation of these terms.

The iPhone app

The iPhone app requires an existing Marlowe subscription. It is not sold separately and does not offer purchases.

You sign in with the email address on your Marlowe account, which receives a single-use link valid for 15 minutes. You are responsible for maintaining control of that email account, since access to it is sufficient to sign in to Marlowe.

If you enable notifications, reminders are delivered through Apple's Push Notification service and may include task text.

Your responsibilities

You are responsible for:

• Maintaining control of the email accounts you connect to Marlowe, and of the devices on which it is installed
• Keeping your licence key confidential
• Ensuring your payment information is current, to maintain uninterrupted access
• Not reverse engineering, decompiling, or attempting to extract source code from Marlowe
• Not using Marlowe in any way that violates applicable law

Server sync and your data

Marlowe syncs your task data to a secure server so that your devices share one task list. By using Marlowe you consent to this sync. Exactly what is stored, where, and for how long is described in the Privacy Policy. You retain ownership of your task data at all times.

Both the Mac application and the iPhone app include a "Delete my Marlowe data" control, which immediately removes your server-side data and signs out every device. Deleting your data does not cancel your subscription.

Upon cancellation or account termination, your server-side data is retained for 30 days and then deleted. You may request earlier deletion at any time by contacting founder@withmarlowe.app.

Third-party services

Marlowe integrates with the following services. Your use of them is governed by their own terms. Marlowe is not affiliated with or endorsed by any of them.

No warranty

Marlowe is provided without warranty of any kind. Tasks inferred from your email may be incomplete or incorrect. Marlowe is a tool to assist you — it is not a substitute for your own judgment about your schedule and commitments. We do not warrant that Marlowe will be uninterrupted or error-free, or that any particular feature will remain available.

Limitation of liability

To the maximum extent permitted by law, Marlowe and its developers shall not be liable for any damages arising from your use of the application, including missed tasks, lost data, errors in AI-generated content, or interruptions in service. In no event shall our total liability to you exceed the amount you paid for Marlowe in the three months preceding the claim.

Account termination

We reserve the right to suspend or terminate your account if you violate these terms, abuse the service, or engage in fraudulent activity including unauthorised sharing of licence keys or chargebacks without prior contact. If we terminate your account for reasons other than a terms violation, we will refund any unused portion of your current billing period.

You may terminate your account at any time by cancelling your subscription and deleting your data using the control described above.

Apple App Store

The following applies to the iPhone app obtained through the Apple App Store.

• These terms are between you and Marlowe only, not with Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, regulatory non-compliance, or consumer protection claims.
• Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party claim that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, have the right to enforce them against you.

Changes to these terms

These terms may be updated as the product develops. If changes are material, we will notify active subscribers by email at least 14 days before they take effect. Continued use after the effective date of revised terms constitutes acceptance.

Governing law

These terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

Contact

founder@withmarlowe.app